Scan the QR code (click the button on mobile devices) above, download Flash Express APP and login your account
![](//front-resource.flashexpress.ph/flashexpress/fle-website-pc/img/app-qr-ph.e133890.webp)
Click 【Claim】 in 【Home】 Claim Support : Apply for claim within 7 days after receiving the delivery Claim Progress : damaged/lost during transportation
![](//front-resource.flashexpress.ph/flashexpress/fle-website-pc/img/apply-for-compensation-step2_en.de232e8.webp)
Select the parcel to be paid in 【Completed】, and click the 【Apply for Claim】 button to fill in the claim information.
![](//front-resource.flashexpress.ph/flashexpress/fle-website-pc/img/apply-for-compensation-step3_en.ea66fad.webp)